Genpact Hiring | Associate | Assistant Manager | Business Analyst

Company Name :- Genpact 
Post :- Associate - Triage data surveillance specialist, Assistant Manager - Statistical Modeler, Business Analyst - Data Analyst
Qualification:- Bachelor's / Graduation / Equivalent
Experience:- N/A
Location:- Gurgaon, Hyderabad 
Salary:- N/A
Job description:- Interaction:
Works with end customer, indirect customers and internal stakeholders of the customers
Works with Ops leads and customers to design, implement and drive Value Generating [VG] roadmaps
Activity:
The candidate will be doing a technical analysis and evaluate the outcome of the problem.
Receiving reports from field engineers, technicians - they are looking at reports and determining if the problem is an issue or a non-issue from a patient safety perspective
Determine the severity of the problem and next actions.
Entering info from the service report into the digital tool (ERP) - ETQ
Make a decision and complete evaluation by classifying the issue into a tier.
They have some evaluation options (IUC - intake universal code)- e.g. Someone got hurt in the incident,
Talking to the technicians who sent the reports for more details
Support the training of employees on the complaint process and regulatory requirements.
Explain complaint files during audit situations.
Reviews files for closure and completeness.
Determination if investigation is required (Tier determination)
Final evaluation & closure of Tier 3 complaint
Qualifications we seek in you!
Minimum qualifications
Bachelor's Degree (Engineer or similar is preferable)
Critical thinking / decision making
Administrative duties - precision, data accuracy
Communications - investigative affinity
Quality assurance background/medical device background advantageous
Potentially candidates with previous SQE or Technical support experience
Asking the right questions
Preferred Qualifications
High motivation and agility to learn new things
Ability to work under time pressure
Good professional communication skills
Relevant years of experience
Technical education and background
Previous experience as repair service technician, incoming inspector or final inspector
Formal qualification in engineering preferred
Local (English, Spanish, Russian, Czech, Japanese) language skills (discovery report in local language)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobAssociate
Primary LocationIndia-Gurugram
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingApr 24, 2023, 7:55:37 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
Apply Link:- Apply Now

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