Capgemini Hiring , Application Support Engineer

Company name :- Capgemini
Post :- Mobile Application Support Engineer
Experience:- 3-6 years
Qualification:- B.Tech/diploma 
Location:- Hyderabad 
Salary:- N/A 
Job description:- Application Support Engineer Responsibilities:
  • Work with the customers for integration of the SDK components and resolve issues faced in the apps belonging to various customers
  • Work within engineering team time to time to develop, maintain, and launch new features and extend platform functionality
  • Understand the use case flow of the product APIs and recommend the right usage to the customers
  • Act as L2 support and work with customer support/L1 team
  • Diagnose, troubleshoot and identify solutions using Root Cause Analysis for reported issues
  • Establishing the root causes of application errors, and escalating serious concerns to L3 Team
  • Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems timely
  • Review mobile app logs for troubleshooting and provide resolution for the issues reported
  • Retrieve logs from the client s app for troubleshooting and provide practical resolution
  • Work with customer mobile app development teams to beta/pilot launch the apps
  • Should be flexible to analyse the issues faced in the product on both iOS and Android platforms
  • Study the impact of mobile OS upgrades and patches on the Product and the client app
  • Adopt a pro-active approach to keep the service delivery managers and engineering teams informed on possible impacts to the customer apps
  • Performing analyses on software application functionality and suggesting improvements.
  • Ensuring effective front-end and back-end functionality of applications.
  • Consulting with the software development team, internal users, and clients to improve application performance.
  • Keeping a record of configuration changes and scheduling application updates.
  • Documenting processes and monitoring application performance metrics.
  • Providing front-end support to clients and colleagues in other departments.

Application Support Engineer Requirements:

  • Bachelor degree or diploma in Computer Science or related field
  • Good hands-on knowledge in on Android & iOS .
  • Working experience with Android SDK, NDK and Java. Experience in iOS Development would be advantageous
  • Understanding of the full mobile development, maintenance and support life cycle
  • Good knowledge of application design principles, practices design patterns, DevOps and software development life cycles (SDLC)
  • Publicly demonstrable work via GitHub/Blog/Apps on play/appstore etc would be considered a big plus
  • Prior working experience in a customer facing role would be advantageous
  • A strong self-starter and able to work with minimal supervision
  • Ability to work in a dynamic, fast moving and growing environment
  • Team player with great interpersonal and communication skills with can-do attitude
  • Exceptional communication skills.
Apply Link:- Apply Now

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